Shipping

We offer free worldwide express shipping on all orders.

We ship worldwide. Your order will be carefully packaged and delivered wherever is most convenient for you.

Express shipping is free on all orders. 

In-stock items typically ship out same day or 1 business day after the order is placed.

Delivery typically takes from 2 to 4 business days depending on your location. You'll be able to track your package by using the Shipping Confirmation email that we send as soon as your order begins its journey. Please allow 1 business day to receive your shipment notification email after placing your order.

We cover duties and taxes for shipments to all countries. You won't pay additional fees beyond the product price.

Returns and exchanges

Our top priority is ensuring that you are happy with your purchase. If you are not completely satisfied with your item(s), simply send a return request to orders@aevhalondon.com within 14 days of delivery (you will find a packing slip included with your order with full returns instructions).

We accept returns within 14 days of delivery.

The item(s) should be returned unused and in perfect condition, with all tags still attached. All returns should be sent back to us in their original dust bag(s) and packaging.

Please allow 2-3 weeks for your refund. We’ll send an email once the item(s) have been received and your refund has been processed. You will receive your refund in the original form of payment.

We accept exchanges within 14 days of delivery of your original order.

The unwanted item(s) should be returned unused and in perfect condition, with all tags still attached. All returns should be sent back to us in their original dust bag(s) and packaging.

We will ship your exchange item out to you free of charge by express delivery as soon as we receive your return.

Orders and Payment

We currently accept Mastercard, Visa, American Express, PayPal, AliPay, UnionPay and WeChat Pay. All payments made on www.aevhalondon.com are secure; we use the Secure Sockets Layer protocol (SSL) and we do not store any of your payment information.

We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you notice the mistake straight away, though, please send us an email at orders@aevhalondon.com to see if a modification can be made.

Aftercare Guarantee

In the unlikely event of an issue or defect with your item we will work with you to find the most convenient and efficient solution for any repairs that may be required. Just contact orders@aevhalondon.com and we’ll take care of you!