Returns & Exchanges

RETURNS

 If you are not happy with your item you may return it within fourteen days.

All returned goods should be in perfect condition, in their original packaging (including dustbag or storage box) and must be accompanied by the packing list that came with the delivery of your goods.

Before returning any product, please remember to ask us for an RMA number (Return Merchandise Authorisation number). Email us at orders@aevhalondon.com to receive your RMA number, indicating the reason why you are returning the goods. Providing an RMA number has been obtained and the product is returned in perfect condition, you will receive a refund. The cost of returning the product is your responsibility.

Please return items to the following address:

AEVHA London Returns,
Unit 12.08, 1 Lyric Square,
London, W6 0NB

This policy does not affect your UK Statutory Rights.

 

EXCHANGES

If you are not happy with your item you may exchange it within fourteen days.

All returned goods should be in perfect condition, in their original packaging (including dust bag or storage box) and must be accompanied by the note that came with the delivery of your goods.

Before returning any product, please remember to ask us for an RMA number (Return Merchandise Authorisation number). Email us at orders@aevhalondon.com to receive your RMA number, indicating the reason why you are returning the goods. Providing an RMA number has been obtained and the product is returned in perfect condition, you will receive a refund. The cost of returning the product is your responsibility.

Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.

Exchanges are subject to product availability.

Please return items to the following address:

AEVHA London Returns,
Unit 12.08, 1 Lyric Square,
London, W6 0NB

This policy does not affect your UK Statutory Rights.