Returns & Exchanges

RETURNS

If you are not happy with your item you may return it within fourteen days.

If you would like to return an item, please email us at orders@aevhalondon.com indicating the reason why you are returning the goods.

We will send you an RMA number (Return Merchandise Authorisation number) and a return shipping label along with any required commercial invoices.

You will need to include the packing list that came with the delivery of your goods inside the box detailing your RMA number and reason for returning the goods.

All returned goods should be in perfect condition, in their original packaging (including dust bag or storage box).

Providing an RMA number has been obtained and the product is returned in perfect condition, you will receive a refund. The cost of return shipping will be deducted from your refund total.

This policy does not affect your UK Statutory Rights.

 

EXCHANGES

If you are not happy with your item you may exchange it within fourteen days.

If you would like to exchange an item, please email us at orders@aevhalondon.com indicating the reason why you want to return the item and what you would like to exchange it for.

We will send you an RMA number (Return Merchandise Authorisation number) and a return shipping label along with any required commercial invoices.

You will need to include the packing list that came with the delivery of your goods inside the box detailing your RMA number and reason for returning the goods.

All returned goods should be in perfect condition, in their original packaging (including dust bag or storage box).

Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.

Exchanges are subject to product availability.

This policy does not affect your UK Statutory Rights.